Privacy Policy – O’ Ceylon Travel & Tourism (Pvt) Ltd.

To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about how your information is collected and used.

We are committed to protecting and respecting your privacy. This document sets forth the Privacy Policy for O’ Ceylon Travel & Tourism (Pvt) Ltd and our website oceylontravels.com.

This Privacy Policy explains how any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our practices regarding your personal data and how we treat it. We recognise the importance of keeping your information secure and informing you how it is used.

O’ Ceylon Travel & Tourism (Pvt) Ltd is committed to providing you with the best possible customer service experience and ensuring your personal data is handled responsibly and securely.

1. Application of This Policy

This policy applies only to our website. Our website may contain links to other websites. If you leave our site, you will be subject to the privacy policies of those websites. We are not responsible for their content or practices.

2. Information We May Collect

We may collect and process the following data:

• Information provided through forms (name, email, phone/WhatsApp number)
• Travel details (dates, destinations, preferences)
• Passport details (only for booking purposes)
• Records of correspondence if you contact us
• Survey responses (optional)
• Website usage data (traffic data, location data, browser type, etc.)

3. IP Addresses and Cookies

We may collect information about your device, including IP address, operating system, and browser type. This is used for system administration and to improve our website.

Cookies help us:

• Understand user behavior
• Improve website performance
• Personalise your experience

You can disable cookies in your browser settings, but some parts of the site may not function properly.

4. Website Analytics

Our website may use tools such as Google Analytics to analyse website traffic and usage.

These tools do not identify individual users. By using our website, you consent to such processing in line with the provider’s privacy policies.

5. Where We Store Your Data

Your data may be stored or processed outside your country, depending on service providers (such as hotels or booking partners).

By submitting your personal data, you agree to this transfer and processing. We take all reasonable steps to ensure your data is treated securely.

6. How We Use Your Information

We use your information to:

• Provide travel services and process bookings
• Communicate regarding your tour or inquiry
• Improve our website and services
• Send relevant offers (only with your consent)
• Fulfil contractual obligations

7. Payments

We use a secure third-party payment provider to process transactions.

All online payments are handled through OnePay.

• We do not store or access your card details
• Payments are processed securely through the provider
• By completing a payment, you agree to the provider’s terms and privacy policy

We recommend reviewing their policy before making a payment.

8. Disclosure of Your Information

We may share your information with:

• Hotels and accommodation providers
• Transport providers (drivers, vehicles)
• Tour and activity providers

We may also disclose information if required by law or to protect our rights.

9. Your Rights

You have the right to:

• Access your personal data
• Request corrections
• Request deletion
• Opt out of marketing communications

You can exercise these rights by contacting us.

10. Data Security

We take appropriate security measures to protect your data. However, please note that internet transmission is not 100% secure.

11. Third-Party Links

Our website may include links to third-party websites. These websites have their own privacy policies, and we are not responsible for them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

O’ Ceylon Travel & Tourism (Pvt) Ltd
📧 Email: [your email]
📞 WhatsApp: +94 72 428 7045
🌐 Website: oceylontravels.com